Last updated November 11, 2026
How this policy applies
This policy applies to steel building kits, components and accessories supplied by Canadian Building Systems. Where your signed sales agreement says something different, the sales agreement takes priority.
Quotes
Quotes are free and carry no obligation. Because steel prices change, each quote is valid for the period stated on it. After that date we may need to re-price the building.
Cancelling an order
Cancellations must be made in writing. What we can refund depends on whether the fabrication deposit has been paid.
- Before the fabrication deposit is paid: you may cancel and we refund the amount you have paid, less the engineering fees incurred up to the date we receive your notice. We will give you a breakdown of those fees.
- After the fabrication deposit is paid: steel is ordered and fabrication is scheduled for your building. From this point, deposits and payments are non-refundable.
Custom-made components
Primary frames, secondary framing, cut-to-length panels, trim and flashing are made to your building's drawings and cannot be reused on another project. These items are non-returnable and non-refundable once the fabrication deposit is paid, unless they are defective or were supplied in error.
Checking your delivery
- Inspect the shipment when it arrives and note any visible damage on the carrier's delivery receipt before signing.
- Check the contents against the packing list and report any shortage or damage to us in writing within 5 business days of delivery, with photos where possible.
- Missing, damaged or incorrectly supplied parts reported in that time are replaced at no charge.
Returning stock items
Standard stock accessories that are not made to order (for example, extra fasteners, sealants or closures) may be returned within 30 days of delivery if they are unused, in original packaging and resaleable. Returns need prior approval from us. A restocking fee of up to 20% may apply, and return freight is paid by the customer unless the item was supplied in error.
Defective products
If a component is defective in material or fabrication, contact us. We will inspect the issue and repair, replace or credit the item. Panel coatings and some purchased products carry their manufacturer's warranty, which we pass on to you. Warranty terms are set out in your sales agreement.
How refunds are paid
Approved refunds are paid to the original payment method, or by cheque or bank transfer, within 30 days of approval.
Contact
Canadian Building Systems
24 James St E, Orillia, Ontario
Email: to be added · Phone: to be added